WARRANTY

1. Scope of Coverage

This limited warranty covers defects in materials and workmanship of the Neo Smartpen under normal use for a period of one (1) year from the original date of purchase. The warranty applies to core components such as the battery, firmware functionality, Bluetooth module, and pressure sensor. Software updates and technical support are provided free of charge; however, NeoLAB is not responsible for data loss or recovery.

2. Exclusions from Coverage

This warranty does not cover:

  • Physical damage caused by dropping, impact, water exposure, fire, or extreme environmental conditions
  • Issues resulting from modifications, disassembly, or unauthorized repairs
  • Normal wear and tear, including ink refills, pen tips, and gradual battery capacity degradation
  • Products purchased from unauthorized resellers, second-hand sellers, or platforms other than neosmartpen.com

3. Warranty Claim Process

To make a warranty claim, customers must provide proof of purchase (such as an order confirmation or valid receipt).

The process typically includes:

  • Initial troubleshooting and remote support via our customer service team
  • Verification of defect and instructions for return shipping
  • Repair, replacement, or refund according to the evaluation result
  • The customer is responsible for return shipping costs unless otherwise required by regional consumer protection laws.

4. Regional Differences

Warranty service terms may vary depending on local consumer protection regulations. For example, customers in the United States, the European Union, or Korea may be entitled to additional rights under their respective consumer laws.

5. Optional Extended Warranty

For added peace of mind, NeoLAB may offer extended warranty plans (2-year or 3-year coverage) for an additional fee. Extended coverage must be purchased within 30 days of the original product purchase.

6. Repair or Replacement Policy

If the product is confirmed to be defective, NeoLAB will repair or replace it with the same model.

If the original model is discontinued, NeoLAB reserves the right to provide a replacement with a model of equal or greater functionality.

If repair or replacement is not feasible, a refund may be issued according to the original payment method.